Data Recovery service terms & conditions
These Terms and Conditions apply to any confirmed order for Data Recovery Services you (the “Customer“) order from
Lazarus Data Recovery
By confirming an order, Customer engages Lazarus (directly or through its suppliers) to provide, with reasonable care
and skill, the following services (each an “engagement”):
inspecting and evaluating the problem reported by Customer;
to the extent reasonably practical, identifying (if not already identified) the problem; and
to the extent possible, retrieving the data;
any other services requested by Customer and agreed by Lazarus from time to time.
Lazarus will use reasonable endeavours to perform the Data Recovery Services within the timeframe agreed with
the Customer or, if no timeframe is agreed, within a reasonable time. Please refer to our FAQs for further
Lazarus will use any information contained in the data, media and/or equipment provided to Lazarus by
Customer (“Customer Information”) only for the purpose of fulfilling the engagement and, will otherwise, hold
such Customer Information in the strictest confidence.
Any Customer Information disclosed by Customer to Lazarus as part of the engagement will remain the Customer’s
(or relevant owner’s) sole property, and Lazarus shall employ reasonable measures to prevent the unauthorised
use of such Customer Information, which measures shall not be less than those measures employed by Lazarus in
protecting its own confidential information.
Lazarus will not disclose Customer Information except to employees or consultants reasonably requiring such
information (and who have secrecy obligations to Lazarus ) and not to any other party except as required by law.
Lazarus will employ appropriate technical and organisational measures to safeguard any Customer Information,
including personal data, and will act only on the instruction of the Customer with respect to such information.
Lazarus is part of a worldwide organisation and Customer hereby agrees to the transfer of Customer Information
to Lazarus affiliates and suppliers worldwide as needed for the sole purpose of performing the engagement.
Customer agrees to pay Lazarus all sums due from time to time by Customer and as always previously notified by
Lazarus in writing which will typically comprise of charges for the services (including parts and labour),
return shipping and actual expenses for back up media used in the engagement.
All such sums are due and payable in advance by PayPal account, credit or debit card. Customer understands and
agrees that credit or debit card details will be processed by PayPal, our payment gateway provider, and will
not be stored on Lazarus ’s systems.
The Lazarus quality commitment
In this clause, Data means all user files (such as documents, photos, videos and music), but excludes system
files such as software programmes and operating systems.
For every engagement, Lazarus will endeavour to recover 85% or more of the Customer’s Data in the same usable
file format as had been previously held on Customer media prior to the data loss incident.
In the event that Lazarus ascertains that it will be unable to recover 85% or more of Customer’s Data and / or
the files have suffered irreparable harm as a result of the data loss incident, then Lazarus will communicate
such findings to the Customer via email and will ask Customer whether it wishes Lazarus to proceed with the
If Customer communicates in writing (including email) that it wishes to proceed, the recovered Data will be
sent on a new storage device to Customer by our courier and if requested the Customer’s original media; should
Customer decide that it does not want to proceed then Lazarus will issue a full refund. Such refund will be
credited to Customer no later than 14 days from the day of communicating that Customer does not wish to proceed.
If consent is required of either party for performance of any aspect of the engagement, such consent will be
effective if provided in writing (including by email), or verbally if such verbal authorisation if followed
by written confirmation at the earliest possible opportunity, and/or email provided receipt of which is
acknowledged by the receiving party.
Acknowledgment of Existing Condition
By confirming an Order, Customer acknowledges that the equipment/data/media may be damaged prior to Lazarus’s
receipt, and Customer further acknowledges that the efforts of Lazarus to complete the engagement may result
in the destruction of or further damage to the equipment/data/media. Lazarus will take reasonable care but
regrets that it will otherwise not assume responsibility for existing or additional damage that may occur to
Customer’s equipment/data/media during Lazarus’s efforts to complete the engagement.
Internal Hard Drives opended prior to receipt by Lazarus
If a Customers internal Hard Disk Drive has been opended by themselves or a third party, for whatever reason prior to sending
to Lazarus, this may reduce the chance of Lazarus achieving a successful recovery. In such instances and where spare parts are
required, Lazarus may ask the Customer to pay upfront for the parts (at cost price to Lazarus) before
a recovery attempt is made.
NO OTHER TERMS.
THESE TERMS SET OUT EVERYTHING THE PARTIES HAVE AGREED, EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS AND SUBJECT
ALWAYS TO THE LIMITATIONS BELOW.
NOTWITHSTANDING THE LAZARUS QUALITY COMMITMENT, LAZARUS MAKES AND CUSTOMER RECEIVES NO EXPRESS REPRESENTATIONS.
WARRANTIES OR CONDITIONS (IN ANY MATERIALS OR COMMUNICATION) IN RELATION TO:
The standards or results of the service; or
The standards, quality, merchantability or fitness for purpose of any goods furnished to the customer by
Lazarus as part of the services.
ANY IMPLIED WARRANTY, CONDITION OR REPRESENTATION IS EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
Limitation of Liability
Lazarus does not exclude or limit in any way any liability that cannot be restricted or excluded as a matter
of law, and these Terms and Conditions are to be interpreted accordingly.
If Lazarus fails to take reasonable care in providing the Data Recovery Services, Lazarus will use reasonable
endeavours to correct its performance and repair any damage caused at no additional cost to the Customer.
Alternatively, if it is not possible for Lazarus to correct its performance, the Customer will be entitled
to an appropriate reduction in the price payable for the Data Recovery Services.
If any recovered data is furnished by Lazarus to the Customer on a durable medium as part of the Data Recovery
Services, such durable medium will be of satisfactory quality and reasonably fit for the purpose for which
Lazarus has provided such durable medium to the Customer, for a reasonable period following delivery of such
durable medium to the Customer. If such durable medium does not conform to the standards set out in this section,
Lazarus ’s sole liability, and the Customer’s sole remedy, in respect of such non-conforming good is repair or
replacement of the relevant durable medium at the sole cost of Lazarus. However, it is the responsibility of
the Customer to maintain a backup copy of any recovered data at all times.
UNDER NO CIRCUMSTANCES WILL LAZARUS ACCEPT ANY LIABILITY FOR ANY OF THE FOLLOWING WHATEVER THE CAUSE,
SUBJECT TO TAKING REASONABLE SKILL AND CARE,
LOSS OF OR DAMAGE TO DATA
LOSS OF PROFITS, SALES, BUSINESS OR REVENUES
ANY INDIRECT OR CONSEQUENTIAL LOSS, COST OR EXPENSE OF ANY NATURE WHATSOEVER
Lazarus ’s total liability (in contract, negligence or otherwise) to Customer in connection with any Data
Recovery Services shall in no event exceed the total sums payable under the relevant engagement by Customer to Lazarus.
Where Customer instructs its own shipping company for shipping of any Customer media to Lazarus, then Lazarus
shall not assume any liability whatsoever in case the device/media suffers any damage and/or loss during shipping.
Lazarus recommends that Customer takes out insurance to cover any risks.
Customer’s Representation and Indemnification
Lazarus is not liable to any third party for any loss such third party may suffer in connection with the
Data Recovery Services, including but not limited to any damage to, or loss or disclosure of, any equipment,
data (including any incidental data stored on any equipment) or media furnished to Lazarus by the Customer
in connection with the Data Recovery Services.
Customer warrants and undertakes to Lazarus that it is the owner of, and/or has the right to be in
possession of, all equipment, data or media furnished to Lazarus, that it has the full authority to engage
Lazarus to perform the Data Recovery Services for such equipment, data or media and that the collection,
possession, processing and transfer of such equipment data or media as part of the Data Recovery Services
is in compliance with data protection laws to which Customer is subject.
The Customer further warrants and undertakes that it will only use the Data Recovery Services for its
own use (being, where Customer is a consumer, personal domestic and private use and, where Customer is a
business, for internal use by Customer’s business) and will not resell Lazarus ’s services to any third
party or pass off (or attempt to pass off) any of Lazarus ’s services as its own.
Customer will defend, at its expense, indemnify, and hold Lazarus harmless against any damages or
expenses that may occur (including reasonable legal fees), and pay any cost, damages, or attorneys’
fees awarded against Lazarus resulting from Customer’s breach of this section.
Abandonment and disposal of equipment/data/media
If the Customer fails to provide Lazarus with adequate instructions or payment for the return of any
data, media, equipment or hardware (including but not limited to provision of an up-to-date address for
delivery), Lazarus will retain such items for ninety (90) days following a response deadline following
which the items will be considered abandoned by the Customer and will be disposed of or destroyed (including
all data or media containing data) in the sole discretion of Lazarus.
These Terms and Conditions and all associated contracts are governed by English Law and any related dispute
or claim will be determined by the English courts (provided that this shall not exclude the right of a
consumer in Scotland and Northern Ireland to bring claims there).
The parties agree that if any provision of these Terms and Conditions is held unenforceable, the validity
of the remaining portions or provisions of these Terms and Conditions shall not be affected. Any revision or
modification of these Terms and Conditions shall be effective only if it refers to these Terms and Conditions,
in writing, and is signed by an authorised representative of each party.
Before confirming your order, check the order and these Terms and Conditions carefully, and print or save a
copy of these Terms and Conditions for future reference. By clicking ‘I have read and agree’ via the Lazarus
order process or, if your order was placed with a Lazarus agent by phone, chat or email, by sending your
drive to Lazarus, Customer agrees that it accepts these Terms and Conditions for the engagement.
Acceptance of these Terms and Conditions is effective to bind the Customer and as such is admissible in any
court and/or for any lawful purpose. These Terms and Conditions, together with any details set out in the order
matter. Terms of purchase of the Customer are excluded.
may use that information for administering Customer’s account and to carry out the engagement.
carefully selected organisations who may contact Customer by mail or by telephone on behalf of Lazarus regarding
the order Customer has placed. Customer may apply for a copy of the information that Lazarus holds about
them and has the right to have any inaccuracies corrected.