Q: How do I book a data recovery job and get the drive device to you?
Booking a job is nice and easy, go to our data recovery booking form or click the green “book your recovery” button on the website. This will guide you through the process and provide 3 options:
1) To use your local DPD drop off points; we provide a label, you package suitably for courier transit (see - packaging guidelines) and take to the most convenient DPD point (detailed as part of the process).**
2) To use DPD collection; the driver will attend your home or work with a foam filled plastic tote box, you will need to break the seals, put your device into the foam, re-seal the box with the seals provided, attach the label also provided in the tote and hand back to the driver who will scan it and take it away.
3) If you want to use your own courier or drop off at our lab yourself then you can do so, just bear in mind you will need to arrange and pay for this yourself. Please be aware that strict Covid protocols must be adhered to at the lab, which will be emailed to you.
**Important: If you are sending a small device such as a USB stick or memory card, for extra security please package in a box - DO NOT use an envelope or jiffy bag.