On receipt we will send you an SMS message or email to confirm that we have received your item.
Your device will usually then be assessed the same day by one of our data recovery engineers.
Once evaluated, we will tell you how much of the data we are likely to recover or if an advanced recovery is required.
If less than 100% of data is recovered, we will provide a list of recovered files and if you are happy with what you see we will proceed, if not we'll return your device free of charge.
In the event an advanced recovery is required, we will contact you to ask if you wish to proceed.
If not we'll send your device back to the pickup point you selected during booking and even cover the cost of the shipping.