Water or liquid damage

About this fault

Water and liquid damage is a common problem we see with mobile devices and Laptops. Often this will mean that the device is unusable going forward, however your data may not be lost.

Action you can take

Turn the device off immediately, if it is a Laptop of PC it's best to pull the plug - do not go through the shutdown process. Once the device is switched off make no attempt to plug it back in, charge it or power it back on.

Do not attempt to take the device to bits to dry it. Dry off the surface water with kitchen towel, ensuring that you do not exert any pressure on the device as you do so. Send it in to our Data recovery lab as soon as possible.

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