Virus or malware

About this fault

Computer viruses and malware can affect your device in a number of ways, one of those being data loss.

It is not always possible to recover data with certain ransomware infections, but our data recovery engineers have experience in dealing with a variety of viruses and malware, so all is not lost.

Action you can take

As soon as you are aware that your device is infected, pull the plug. Even shutting the device down in the normal way could make the problem worse.

Under no circumstances switch the device back on.

Complete our online form, give us a call or email us for further advice or information.